The purpose of BIOKIBANK semen bank is to collect semen samples, to help people who wish to take home a healthy newborn, thanks to our healthy semen donors.
Our quality policy is based on:
- Covering and satisfying the demand for the services requested by our customers. To do so, at our company we set quality targets and use indicators that facilitate the monitoring, tracking and ongoing improvement of our work to achieve customer satisfaction.
- Providing the most suitable and up-to-date technology in semen bank processes, guaranteeing quality service and consultancy, to consolidate our everyday leadership by seeking ongoing improvement.
This is why our company has decided to implement a quality management model based on the standard ISO 9001:2015 and shall:
- Maintain this quality policy in accordance with the requirements established, improving our management system through periodical revisions that guarantee it fulfils our customers' requirements.
- Make our quality policy publicly available to interested parties, for informational purposes.
- Fulfil all legal, contractual and other requirements that are applicable to us due to our activity, so that our action cannot under any circumstances breach the legal requirements and specifications established by the different public institutions.
- Carry out our work within a management setting that guarantees ongoing improvement in our processes, in our methods and in our relationships with interested parties, through the establishment and periodical revision of our quality objectives.
- Effectively monitor all our processes, with special emphasis on those related to our customers, giving them professional assistance with personalised treatment.
NAME AND SIGNATURE OF THE EXECUTIVE DIRECTOR:
Enrique Oquiñena Muguerza
